Guest Services
✔Onsite Manager
With the flexibility of working remotely becoming the ‘new normal’, why not enjoy a workation in Nozawa? With all the facilities you need to get work done online and the comfortable ‘at home’ feel of our apartments, take an extended stay and slow down to experience the local village life. Our bilingual onsite managers offer support throughout your stay with local tips on the best restaurants, cafes, activities and more.
✔Transport Services
Upon arriving in Nozawa Onsen village, we offer a complimentary pick-up service from the bus terminal (please advise at time of booking). One of our friendly staff will greet you upon arrival and assist you with any shopping requirements or other guest services.
The Ridge Nozawa Apartments is also conveniently located next to the Nozawa Onsen SPArena, which incorporates indoor/outdoor onsens (both mixed pools with bathers and segregated), a restaurant and massage chairs. More traditional Onsens are located in the village.
✔Super Market
For guests arriving by train, we offer a complimentary supermarket run in our courtesy vehicle for you to buy supplies. Our staff will schedule this with you upon check-in. For further shopping requirements, there is a small supermarket on the main street in the village, which is a 10-minute walk along a heated road.
✔Baggage Delivery
If you are stopping over somewhere before or after your stay at The Ridge, we recommend utilising the Black Cat / Yamato Transport courier service to send your ski gear direct from your hotel or the airport. Locate the Black Cat counter at the airport or arrange this quick, reliable and cheap service through your hotel concierge. Turnaround time is 24 hours for Tokyo and surrounds and 48 hours for the airport.
Facilities
✔Ski locker / Drying room
Located on the lower ground level is a ski locker and drying room, which is easily accessed either by the lift or front entrance.
✔Laundry
Complimentary washing and drying facilities with detergent are available in the laundry room on the ground level.
